Quality Commitment

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Quality Control Throughout The Whole Design

Engineering design

Supplier quality assurance

Manufacturing

Service& Training

Post-Market Surveillance

Hedy Medical Device Co., Ltd

By providing valuable products and services, we aim to maximize customer satisfaction and trust. Constant pursuit of high-tech and high quality is our goal; Hedy valued the vital role of medical devices in patient treatment. We implement this basic idea in every product produced by HEDY, from engineering design, supplier quality assurance (SQA), manufacturing, service and training, and after-sales supervision to ensure the safety and reliability of products and services. It feels like a natural use of our quality control throughout the whole design, Selection of raw materials, manufacturing, delivery and after sales-service. And from the perspective of product life cycle, we strive to build a unified quality assurance system.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Hedy Medical not only guarantees hardware products, but also software solutions.

To achieve highly reliable quality, product safety must be ensured. In order to provide customers with value creation, HEDY Medical often introduces new technologies to innovate products.We aim at creating the best user experience through our tireless iterative design process.We believe that the whole group's efforts to improve product quality and ensure product safety are indispensable for sustainable growth, in which we spare no effort to provide customers with convenience and long-term safe and secure products and services by improving the quality awareness of each employee from the perspective of customers and strengthening the quality management level. This allows our quality control to be naturally implemented in all directions throughout the product delivery and application cycle.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

The basis for establishing a trust relationship with suppliers lies not only in products, but also in the fulfillment of social responsibilities in the supply chain.

Hedy Medical takes the supply of raw materials and parts and other materials and the suppliers of consigned products, logistics and services as indispensable partners in business activities. We ensure high quality supplies by strict supplier evaluation and collaborative quality control. In order to achieve the common goal of "providing innovative products and services to global customers in a timely manner" with suppliers, we strive to build a relationship of trust through transparent and fair business cooperation. As a global company, in order to gain the trust of the general society, HEDY has actively promoted CSR procurement in consideration of labor (human rights), ethics, environment, safety and health in the entire supply chain including suppliers.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Relentless pursuit of product production that combines the two characteristics of "medical consumables versatility" and "easy availability"

Every user can easily use the product, and can easily obtain the medical consumables related to the product. This is the product "versatility" pursued by HEDY Medical. HEDY Medical combines these two goals to a high degree and produces products based on the concept of "universal design". We listen to the use evaluation from after-sales engineers and medical staffs, and assume various actual use conditions to improve product design. Universal design is not optional, but a basic requirement for products. With reliable data extraction and analysis, Hedy Medical will continuously improve its quality, and will strive to provide customers with universal design as a product standard.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Improve the quality awareness of the production line and actively promote activities to ensure product safety

Hedy Medical has further formulated more stringent internal product safety standards in accordance with legal requirements, and clearly specified detailed comprehensive testing items for products. At the same time, through thorough analysis of past quality problems, the causes are explored, countermeasures are discussed, and they are applied to product safety standards. Through this management system, not only can the recurrence of quality accidents be strictly prevented, but also the risk of potential accidents can be fundamentally eliminated. In order to obtain product safety knowledge and raise awareness of problems, our training for technicians engaged in design, development, production technology, procurement and quality assurance will improve their vigilance against quality problems and their ability to solve problems in a timely manner.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Deal with market quality issues

Hedy Medical has established obligations for marketing outlets around the world. When product quality problems occur, they must log the information in the unified "market quality quick report database" of the whole group within 24 hours. The login information will be immediately forwarded to the person in charge and shared with relevant departments. Under this system, all registered cases are thoroughly reviewed, the reasons are analyzed, and relevant information is reported to the director in charge of quality, the quality control department, publicity, and legal affairs departments. Implement relevant measures and reflect them in technology and evaluation criteria to prevent recurrence of quality problems.

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Water Spray test

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Door open & close>10,000 times

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Touch screen >1000000 clicks

Hedy Medical Device Co., Ltd
Hedy Medical Device Co., Ltd

Anti-Corrosion Test